Question 1

Is shipping discreet?

Accepted Answer

Yes. Every order uses plain outer packaging and a discreet sender name.

Question 2

Where do you ship?

Accepted Answer

Only to the 27 European Union countries and Canada, never to the United States or the United Kingdom. Standard tracked shipping is €5.00, free on goods of €69 or more.

Question 3

Can I return this item?

Accepted Answer

EU buyers have a 14-day right of withdrawal from delivery. Sealed intimate items cannot be returned once the hygiene seal is opened. Faulty or wrongly sent items are always covered.

Question 4

Is VAT included?

Accepted Answer

No VAT is charged at checkout. Parcels come from outside the EU, so import VAT and the carrier handling fee (typically €10–€20) are paid on delivery.

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